Please check first if you bought a code of the right operator.
If not, please contact our helpdesk
If so, please try the code again after having executed the following steps:
For mobile phones :
1. Switch off your phone
2. Switch it back on
3. Enter the code once again as prescribed in our mail
Your phone will be recharged then.
If this isn't the case, please contact our helpdesk
For all other products :
Use the code as described in our last E-mail.
If the code does not work, please contact our helpdesk
Select the topic of your problem